Privacy Policy

Information we collect

Order information: your name, email address, phone number (optional), shipping address and the products you buy.

Payment information is entered directly on the secure pages of our payment providers (Stripe and Airwallex). We never see or store your full card number.

Browsing information: a random visitor ID stored in your browser, the pages you view, products added to your cart, your device type and approximate country. We use it only to understand how our store is used.

Messages you send us through the contact form, the support chat or by email.

How we use it

To process and deliver your order, send order and shipping updates, handle returns and refunds, answer your questions and prevent fraud.

To measure and improve our store (for example, which pages are visited and where visitors leave the checkout).

Who we share it with

Only with the service providers we need to run the store: payment processors (Stripe, Airwallex), our hosting and network providers, and the carriers that deliver your parcel. They may use your data only to provide their service to us.

We do not sell your personal information.

Cookies and local storage

We store a small amount of data in your browser: your cart, a random visitor ID for analytics, and a support-chat ID so you can see our replies. You can clear it at any time in your browser settings, or turn off analytics on our Privacy Choices page.

Retention and your rights

We keep order records for as long as required for accounting and legal purposes, and analytics data for no longer than necessary.

You can ask us to access, correct or delete your personal data, or object to its use, by emailing [email protected]. We reply within 30 days.